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“It’s not important who you think you are. What’s important is who your guests think you are. In other words, operators don’t create brands – guests do.” — Jeffrey Summers
“It’s not important who you think you are. What’s important is who your guests think you are. In other words, operators don’t create brands – guests do.”
Today’s show dealt with several industry topics that include: social media, service, hospitality, marketing, and had brand mentions (more…)
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