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13 Jun 2007

Questions From Readers

Q: “What can you do to make people care about service?” A: “Nothing.” [Could be service, food, sales, (more…)

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28 Apr 2007

Questions From Readers

Question: Since most loyalty programs involve some sort of comp (discount) what do you propose instead as the (more…)

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“How We See It”

Today’s Hospitality101 Show

Today’s show dealt with several industry topics that include: social media, service, hospitality, marketing, and had brand mentions (more…)

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