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23 Nov 2009

17 Leadership Best Practices

We’ve been talking a lot lately about Leadership so here are my top 17 hottest best practices. One-On-Ones: (more…)

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Posted in All About Your People, Culture, Top-of-the-House | Leave a comment
23 Nov 2009

Post-Recession Thinking For Restaurant Operators

Stop being afraid of your environment or your market. Stop the spiraling toward commoditization. There are many fewer (more…)

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20 Nov 2009

The Real Reason Restaurants Fail

It is not undercapitalization and it’s not the economy. It is “sameness”! Buildings built the same. Menus taste (more…)

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Posted in New Business Openings (NBO), Top-of-the-House | Leave a comment
14 Oct 2009

Questions From Readers

Q: I have been asked to become the GM of my restaurant – I am currently the AM. (more…)

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02 Oct 2009

Cornell Releases Comprehensive Compilation of Wage-and-Hour Laws

A new Roundtable Retrospective from Cornell’s Center for Hospitality Research (CHR) seeks to unravel the remarkable tangle of (more…)

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02 Oct 2009

Operators Who Are So Off My Buddy List

My email’s inbox is full lately of news reports about businesses closing right and left. The level is (more…)

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19 Sep 2009

What To Do Before The Shift Hits The Fan

The fortunate thing about time is that it doesn’t stop. And even a bad shift will eventually end. (more…)

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19 Sep 2009

How Top Operators Increase Profits

Success as an Owner or Operator has never been more challenging, due to increasing competition and higher demands (more…)

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19 Sep 2009

Doing The Math On Discounting

A reader asked me how much you need to sell to make up for insane (my word!) discounting? (more…)

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Posted in Articles, Restaurant Marketing, Top-of-the-House | 1 Comment
23 Apr 2008

Prime Costs

Prime Costs are the sum of the Cost of Goods Sold (Food Cost + Beverage Cost) + Payroll (more…)

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Posted in Articles, Operations, Top-of-the-House | Leave a comment
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“How We See It”

Today’s Hospitality101 Show

Today’s show dealt with several industry topics that include: social media, service, hospitality, marketing, and had brand mentions (more…)

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