“From the first day he came into (my restaurant), he has redefined the levels of passion and drive for both my staff and my operation….he has positively affected all aspects of my operation, from the dish stand to the front door."
Jeffrey & Gary Talk About The Bootcamp on H101
March 10th, 2010 // 11:20 am @ Jeffrey Summers // No Comments
Click here to listen H101_SMMBC2010
Category : RestaurantWorx Events
Have Match – Will Travel
March 7th, 2010 // 2:09 pm @ Jeffrey Summers // No Comments
I’ve been speaking to industry groups and businesses for as long as I care to remember. The goal is always the same – light a fire for building better value. So given that both speaking budgets and valuable content are shrinking, (have shrunk, will continue to shrink…) I have decided to stop speaking for a [...]
Category : Articles
The Social Media Marketing Bootcamp
March 5th, 2010 // 2:46 pm @ Jeffrey Summers // 2 Comments
Join us in St. Louis April 26-27 for our first Bootcamp of 2010 – Social Media Marketing.
Connecting & Engaging With Guests in New Ways
We believe that social media represents one of the most significant recalibrations of guests behavior in history, resulting in fundamental shifts in the way our businesses communicate and [...]
Category : Featured work & Restaurant Marketing & RestaurantWorx Events & Social Media
What’s A Guest Worth?
January 29th, 2010 // 2:18 pm @ Jeffrey Summers // One Comment
Let’s talk for a second about the value of a happy guest and to outline our discussion I have created the matrix below that shows the effects of positive word-of-mouth as well as how strong your marketing ROI can be when you “get it right”.
What the discussion boils down to is both the value of [...]
Category : Featured work & Guest Experience & Restaurant Marketing
Restaurant Industry Outlook Brightens in 2010 as Sales, Economy Are Expected to Improve
January 22nd, 2010 // 5:59 am @ Jeffrey Summers // One Comment
National Restaurant Association 2010 Restaurant Industry Forecast reveals economic, workforce, consumer and menu trends
(Washington, D.C.) With the economic downturn easing, the restaurant industry is expected to show gradual improvement in 2010, according to the National Restaurant Association’s 2010 Restaurant Industry Forecast released today. Industry sales are projected to reach $580 billion this year, a 2.5 percent [...]
Category : Industry News
Hospitality101 01-19-2010
January 20th, 2010 // 7:26 am @ Jeffrey Summers // No Comments
Great discussions about the difference between chain and independent thinking and the opportunities indies have to be aggressive in earning an increasing share of their market. Listen here for free.
Category : The Hospitality101 Radio SHow
Hospitality101 01-12-2010
January 13th, 2010 // 3:35 am @ Jeffrey Summers // One Comment
Today’s show contained lots of discussion about real, organic loyalty and what it takes to create and facilitate it. We also touched on more marketing ideas and social media.
We have also revamped our show’s website http://www.Hospitality101Radio.com into an online community where you can join in the conversation during the show by being in the chat [...]
Category : The Hospitality101 Radio SHow
Hospitality101 01-05-2010
January 6th, 2010 // 12:10 am @ Jeffrey Summers // 2 Comments
Another great show on current issues affecting our business. Click here to listen. [You'll notice a few technical difficulties we had during the first few minutes due to upgrades BlogTalkRadio was making at the same time - we apologize and promise it won't happen again, unless it happens again.]
Issues include:
Restaurant sustainability
Dominos Pizza
Our industry needing better [...]
Category : The Hospitality101 Radio SHow
Have A Happy and Prosperous New Year
December 31st, 2009 // 4:33 pm @ Jeffrey Summers // No Comments
Category : Articles
Hospitality101 12-29-2009
December 30th, 2009 // 11:24 pm @ Jeffrey Summers // No Comments
Lots of great feedback on our last show of the decade. Give it a listen here.
Category : The Hospitality101 Radio SHow
Hospitality101 on BlogTalkRadio
Social Media Marketing Bootcamp
