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10 Mar 2010

Jeffrey & Gary Talk About The Bootcamp on H101

Click here to listen H101_SMMBC2010

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Posted in RestaurantWorx Events | Leave a comment
29 Jan 2010

What's A Guest Worth?

Let’s talk for a second about the value of a happy guest and to outline our discussion I (more…)

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Posted in Featured work, Guest Experience, Restaurant Marketing | 1 Comment
20 Nov 2009

Practice Doesn't Make Perfect

I was re-reading one of the newsletters I subscribe to, on the topic of a restaurant’s life cycle (more…)

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Posted in New Business Openings (NBO) | Leave a comment
17 Apr 2009

A Critique Of Domino's Damage Control Video

A PR nightmare has come to life for the Domino’s corporation. After 2 idiotic employees posted a video (more…)

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Posted in Articles | Leave a comment
04 Feb 2009

Sorry Denny's But You Missed the Boat

On the surface, giving away a free Grand Slam breakfast to anyone who comes in, might seem like (more…)

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Posted in Articles, Restaurant Marketing | Leave a comment
17 Nov 2008

A Bad Economy Doesn't Mean Stick Your Head In The Sand

I’ve been trying not to post a “Top X# of things to do in this bad economy” list (more…)

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Posted in Articles | Leave a comment
03 Feb 2007

You Can't Shrink Your Way To Greatness

If you’ve been following my writing you’ve probably read a few times – there are only three ways (more…)

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Posted in Articles, Restaurant Marketing, Top-of-the-House | Leave a comment
21 Oct 2006

“…You Can’t Handle the Truth!”

Top 10 Secrets of the Marketing Process If my previous post confused you, it’s because of the difference (more…)

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Posted in Restaurant Marketing, Top-of-the-House | Leave a comment
21 Oct 2006

8 More Hiring Tips

There are ways to make the process run smoother 1. Don’t be quick on the draw. Take your (more…)

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Posted in Top-of-the-House | Leave a comment
19 Oct 2006

Almost All Affluent Working Women Turning to the Internet

According to new research by The Media Audit, affluent working women with family incomes of $75,000 or more (more…)

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Posted in Restaurant Marketing | Leave a comment
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“How We See It”

Today’s Hospitality101 Show

Today’s show dealt with several industry topics that include: social media, service, hospitality, marketing, and had brand mentions (more…)

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