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Archive for September, 2009

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30 Sep 2009

It’s The Service Stupid

One of my core service beliefs that I personally hold and professionally Coach is that you can’t deliver (more…)

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Posted in Articles, Featured work, Restaurant Marketing, Service - Hospitality | Leave a comment
20 Sep 2009

What Advantage Does OpenTable Give You?

None! OpenTable is a tool that only gives you an advantage in a market that has a high (more…)

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Posted in Articles, Featured work, Restaurant Marketing | 4 Comments
19 Sep 2009

What To Do Before The Shift Hits The Fan

The fortunate thing about time is that it doesn’t stop. And even a bad shift will eventually end. (more…)

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Posted in Articles, Top-of-the-House | Leave a comment
19 Sep 2009

How Top Operators Increase Profits

Success as an Owner or Operator has never been more challenging, due to increasing competition and higher demands (more…)

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19 Sep 2009

Doing The Math On Discounting

A reader asked me how much you need to sell to make up for insane (my word!) discounting? (more…)

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Posted in Articles, Restaurant Marketing, Top-of-the-House | 1 Comment

“How We See It”

Today’s Hospitality101 Show

Today’s show dealt with several industry topics that include: social media, service, hospitality, marketing, and had brand mentions (more…)

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