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Archive for September, 2007

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29 Sep 2007

Seinfeld On Marketing? Hmmmmm.

Consider Bill Gammell’s e-book worthwhile and fun reading!

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Posted in Articles, Restaurant Marketing | 1 Comment
27 Sep 2007

How to Differentiate Your Business

By Kevin B. Levi Rules of Business Positioning 1. Differentiation is a business imperative today, not only in (more…)

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Posted in Restaurant Marketing | 3 Comments
19 Sep 2007

Track Performance Every Step of the Way

Most managers only keep a record of things like hours worked, self-presentation, and bottom-line numbers that appear in (more…)

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Posted in Articles, Top-of-the-House | Leave a comment
16 Sep 2007

Cutting Boards 101

“Usually, a cutting board will tell you when it needs to be replaced — when it begins to (more…)

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Posted in Articles, Back-of-the-House | 1 Comment
16 Sep 2007

Eating With Your Mind’s Eye

Garnishes are to a dinner plate what accessories are to fashion models: They set off attributes to their (more…)

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Posted in Articles, Back-of-the-House, Front-of-the-House, Guest Experience | Leave a comment
15 Sep 2007

Rules Of Thumb

I don’t like using them, but here they are. Sales to Investment (Annual Sales/Startup Cost) Leasehold – at (more…)

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Posted in Articles, Top-of-the-House | 4 Comments
14 Sep 2007

Top 10 Reasons To Take A Sledgehammer To Your Host Stand

I hate most host stands with a passion – and the whole host situation in general. This is (more…)

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Posted in Articles, Guest Experience, Service - Hospitality | 3 Comments
14 Sep 2007

Quick! Take Out A Pad & Pencil…

…and write down the names of your top 20 best guests. Can you do it? You better be (more…)

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Posted in Articles, Guest Experience, Service - Hospitality | Leave a comment
14 Sep 2007

Big Fat Lie #1

This is the first of many posts from me on the lies or myths that exist in our (more…)

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Posted in All About Your People, Articles | Leave a comment
11 Sep 2007

Why Don’t You Have A Premium Coffee Program?

3.1 cups. 50% of the American population puts that down each day.* Dang. That is a lot of (more…)

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Posted in Articles, Back-of-the-House, Restaurant Marketing | Leave a comment
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“How We See It”

Today’s Hospitality101 Show

Today’s show dealt with several industry topics that include: social media, service, hospitality, marketing, and had brand mentions (more…)

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