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Archive for July, 2007

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27 Jul 2007

More Proof That Environment Makes A Difference

Seth posts about an NEJM article that says obesity can be contagious – just like the flu! You (more…)

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Posted in Articles, Guest Experience, Operations | Leave a comment
20 Jul 2007

Great SlideShare From Andy

How To Create Devoted Customers View more presentations from andyhanselman.

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Posted in Articles, Guest Experience, Restaurant Marketing, Service - Hospitality | Leave a comment
18 Jul 2007

More Data On Why Discounting Sucks!

New research from the Miami University shows that discounting goods can lead consumers to expect permanently reduced prices, (more…)

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Posted in Articles, Restaurant Marketing | Leave a comment
17 Jul 2007

89% Of Consumers Research Online Before Selecting A Restaurant

AIS Media, Inc., a leading e-business solutions company and the developer of Excerpo® Mail and Excerpo® Storefront announced (more…)

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Posted in Articles, Restaurant Marketing, Social Media | 1 Comment
13 Jul 2007

Manager Have Lower Commitment to Quality Concerns

Results from a new study of the characteristics of candidates for manager positions in the quick-service and fast-casual (more…)

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Posted in Articles, Top-of-the-House | Leave a comment
10 Jul 2007

Why Discounting Sends Clients To Your Competition

By Sean D’Souza Seven fire trucks. Six hours of belching smoke. Scurrying firemen scurrying around, desperate to contain, (more…)

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06 Jul 2007

Rude Staff #1 In Poll

NEW YORK: Rude waiters are more likely to scare away restaurant diners than bad food, according to a (more…)

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“How We See It”

Today’s Hospitality101 Show

Today’s show dealt with several industry topics that include: social media, service, hospitality, marketing, and had brand mentions (more…)

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