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Archive for June, 2007

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13 Jun 2007

Questions From Readers

Q: “What can you do to make people care about service?” A: “Nothing.” [Could be service, food, sales, (more…)

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Posted in Articles, Questions From Readers | Leave a comment
10 Jun 2007

Seth On Coachability

Now when Seth starts talking about Coaching, isn’t it time you got off your butt and started moving (more…)

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Posted in All About Your People, Articles, Culture, Operations | Leave a comment
08 Jun 2007

Tired Of High Chairs In The Way?

Check this out…No More High Chairs!

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Posted in Articles, Guest Experience, Operations | Leave a comment
05 Jun 2007

Service Pet Peeve Numero Uno!

“Hi Guys.” When a server walks up to a table of mixed gender and says “Hi Guys”, we (more…)

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Posted in Articles, Guest Experience, Service - Hospitality | Leave a comment
05 Jun 2007

Talking Is In Again!

An article in the April 2007 issue of the Harvard Business Review discusses one of the biggest challenges (more…)

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Posted in All About Your People, Articles, Top-of-the-House | Leave a comment
05 Jun 2007

What Consumers Say (Isn’t Always What They Do)

Results from the 2007 QSR® Consumer Survey reveal that customers value consistency, healthy menus, accessible locations, and speed. (more…)

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Posted in Articles, Restaurant Marketing | Leave a comment

“How We See It”

Today’s Hospitality101 Show

Today’s show dealt with several industry topics that include: social media, service, hospitality, marketing, and had brand mentions (more…)

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