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Archive for April, 2006

14 Things to Consider Before Your Shift Gets In The Weeds

The fortunate thing about time, is that it doesn’t stop. And even a bad shift will eventually end. (more…)

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Quote of the epoch.

“If you refuse to accept anything but the best, you very often get it.” W. Somerset Maugham, novelist

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More On Negative Word of Mouth

New research shows how quickly word of mouth can spread from unhappy retail customers. * Almost half of (more…)

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No Such Thing As "Butts In A Box"

I am sick and tired of hearing operators nervous rantings about how they need to find the one (more…)

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No Such Thing As “Butts In A Box”

I am sick and tired of hearing operators nervous rantings about how they need to find the one (more…)

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More On Why Discounting Sucks

The scene is a typical “slow period” between rushes in almost any restaurtant. The question is whether or (more…)

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Marketing the Basics in 2006

The bigger picture…if you really want to use couponing in your marketing mix (and cannot put together a (more…)

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Elvis's advice to marketers

“A little less conversation, a little more action please. All this aggravation ain’t satisfactioning me. A little more (more…)

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Look at this sales matrix!

How much more can you make per year, if you increase you average check or shave costs by (more…)

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What Marketing Can't Do For You!

Just ordered a pizza tonight from a new pizza place Lori wanted to try in our new hometown. (more…)

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“How We See It”

Today’s Hospitality101 Show

Today’s show dealt with several industry topics that include: social media, service, hospitality, marketing, and had brand mentions (more…)

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